We all face loads of problems with indispensable appliances that we use daily, yet don't know how they work.
So whenever something goes awry, we are grounded. The manual is no help- it only explains the basic functions, and online forums for help take such a long time that you would grow waiting for a reply.
Enter BT Home IT Support. BT is a company that has extensive experience in various IT related fields, and it now offers home IT support for its customers.
The services offered are two-fold. Over the phone support and direct face-to-face support.
The site is well structured and neatly packaged. The services offered are clearly mentioned, and sample problems that they have resolved are also provided (so that you can compare them with your own problems and decide if its worthwhile to use this service).
I found that the problems displayed are those you encounter everyday- printer's not working; Computer crashed; Attack of the Popups etc.
Also- demos of the team working at customers' homes are also provided.
All services offered are only for BT customers, that is you must have a BT line to avail of it.
If you are a heavy user of electronic appliances, and face a lot of problems everyday, this is one service you don't want to deny!
Friday, February 15, 2008
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